The other day I was helping a client reinstall her software after her computer crashed. (yes, the same one who I was working with when my drive at home ironically crashed)
She’d done a lot of the heavy lifting and all I needed to do was to install drivers for her interface and make it all work. Being a good computer user I followed the prompts on M-Audio’s website for what interface, operating system etc. we were installing for. In this case it was Windows XP Service Pack 3.
Once installed, Skype found the MobilePre right away. With a little poking around, SoundForge didn’t find the interface the way it should but let us record nonetheless. I felt like I was done, except for the oddity that we couldn’t monitor the voice through the headphones while recording. What the heck!?
Poking around some more, M-Audio’s own drivers showed the MobilePre as ‘not connected’ – “ummmmm wellllllll it IS connected!!” So I reinstalled it thinking somehow the install was faulty. No dice, same problem.
Okay, so here is where my superhuman recall abilities come in: I was here 2 months ago and everything was fine. Did the driver version change? I look on the website and notice that indeed the driver was updated on November 14th. Aha!
So I lied to the website and told it we had Windows XP Service Pack 2- the site was fooled and it gave us the previous version of the driver.
I installed it and voilà! Everything worked perfectly! With some smooth moves on the site, some tenacity and intelligence, we got her up and running and ready to do voice over auditions again. Yeahbaby!